1. Introduction
Mirros Limited ("ML," "MuchBetter," "we," "our," "us") operates an e-commerce store allowing customers to purchase external gift cards, mobile top-ups, MuchBetter cash vouchers, and wearables under our entity, Mirros Limited. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
ML is part of the RTEKK Holdings Limited group and is the ‘Controller’ of personal information collected in provision of the MuchBetter Service. ML is registered with the Isle of Man Information Commissioner and is fully committed to the requirements of the European Union General Data Protection Regulation (GDPR). ML is also a member of the Electronic Money Association with its registered address at: Burleigh Manor, Peel Road, Douglas, Isle of Man IM1 5EP.
2. Information We Collect
- Personal Data: We may collect personal information such as your name, email address, phone number, shipping address, payment information, and other details when you use our services or communicate with us.
- Usage Data: We collect data such as IP address, browser type, pages visited, time and date of visit, and time spent on those pages.
3. How We Use Your Information
- To Process Transactions: Manage orders, process payments, and deliver products.
- To Communicate: Send order updates, respond to inquiries, and provide customer support.
- To Improve Our Services: Analyze website usage, enhance user experience, and develop new features.
- To Manage and Enforce Our Rights: Manage disputes, investigate complaints, and enforce contracts.
- To Prevent and Detect Fraud: Prevent financial crime and protect our customers and the integrity of the financial system.
- To Comply with Legal Requirements: Comply with local laws and regulations, and respond to requests from law enforcement and regulatory authorities.
4. Legal Basis for Processing
We process your personal information in compliance with the law, based on your consent, our legitimate interests, or our legal obligations.
5. Sharing Your Information
- Service Providers: Third-party companies that assist us with order fulfillment, payment processing, marketing, fraud prevention, and other services.
- Legal Requirements: We may disclose information to comply with legal obligations, protect our rights, or assist in investigations of crime or fraud.
- Within the Group: For internal customer relationship management, analytical, and reporting purposes.
6. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Restriction: Request that we restrict the processing of your information.
- Objection: Request that we stop processing your personal information.
- Data Portability: Request an electronic copy of the information you provided to us.
- Opt-Out of Marketing: You can opt out of receiving marketing communications at any time.
8. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device. You can choose to disable cookies, but this may affect your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
10. Children's Privacy
The Services are not designated for users under the age of 18. If you are under 18, you should not use the Services or provide any Personal Information to us. If we become aware that a minor has shared information with us, we will discard it.
11. Data Retention
We retain your personal information for as long as necessary to provide our services and for legitimate business purposes. This includes compliance with legal obligations, managing queries or disputes, and defending legal claims.
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. How to Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Email: DPO@rtekk.com
Mailing Address:
The Data Protection Officer
MIRROS IOM LTD
Burleigh Manor
Peel Road
Douglas
Isle of Man
IM1 5EP